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FAQ's

How can I access the bicycle storage room?

Cyclists who commute to The Centene Campus on a regular basis can obtain access to the secure bicycle room. Register here to gain access.

How do I find a carpool partner?

If you have yet to find a carpool partner, we are here to help. Complete the carpool registration form for assistance to link you to a carpool partner.

I have a carpool partner, now what?

Congratulations on finding a carpool partner. If you do not yet have a carpool parking permit, register here to utilize the convenient carpool parking spaces.

How do I find or create a vanpool group?

If you have yet to find a vanpool group or would like to set one up, we are here to help. Visit Vanpool Program for full details or complete the vanpool registration form for assistance to link you to a vanpool group.

I have a vanpool group, now what?

Congratulations on finding or starting a vanpool group. If you do not yet have a vanpool parking permit, register here to utilize the convenient vanpool parking spaces.

Where do I register for special parking permits?

Special parking permits include convenient parking spaces for carpool, vanpool and electric vehicle charging stations.

If you are looking for a carpool partner or already have one, register here for a carpool parking permit.

If you are looking for a vanpool group or want to set one up, register here for a vanpool parking permit.

If you need access to the EV charging stations, register here for an EV parking permit.

How can I plan my trip using transit?

Planning your commute to the office is a great way to determine the best commute option for you. Sac RT uses Google Maps to make your trip planning convenient and easy.

If you need further trip planning assistance, check out Travel Incentives & Options or please reach out to the Commuter Concierge at CenteneCampus.Commute@Hines.com.

How do I obtain a personalized commute plan?

Planning your commute to the office is a great way to determine the best commute option for you. Simply complete Personalized Commute Plan Form and the Commuter Concierge will assist you with your commute options shortly.

How do I take advantage of the vanpool incentives?

Starting a vanpool is free for employees. At no cost to employees, the lease to rent an Enterprise vehicle month-to-month is paid for the campus employers. Fuel costs are covered by the lease. Visit Vanpool Program for full details.

What apps are available to assist my commute?

Using apps is a great and convenient way to log your trips into your NorCal GO account and earn rewards.

Strava, Love to Ride, and Garmin automatically log your trips into NorCal GO.

Do you carpool or need to carpool? Find a ride on NorCal GO. And if you find a co-worker as a carpooler, make sure to register for a Carpool Parking Permit.

Are you a runner or a cyclist? Do you ride your bike as a first and last-mile option between transit? Strava.com is an amazing app to assist you.

If you are looking for additional apps to assist with your commute, visit the Commuter Resources & Services.

What is the Emergency Ride Home Program? How does it work?

The Emergency Ride Home is a unique program designed to give commuters a piece of mind for those who commute to work using alternative modes of transport besides driving alone. If you use transit, carpool, bike, vanpool or walk to work at least three times a week and experience a midday emergency, receive a taxi voucher to get home and receive a reimbursement. For full details, visit the Guaranteed Ride Home Page or download these GRH Step-by-Step Instructions.

Where do I log my commuter trips for rewards?

Create an account on NorCal GO, fill in your home and work address, the distance in miles, and the commute mode type. You can log your trips daily, weekly, or monthly. As you begin to log your trips, you will accumulate points towards rewards. For full detailed instructions, visit Commuter Resources & Services.

Be sure to also check out Strava.com, Love to Ride, or Garmin as helpful apps to log your trips directly into your NorCal GO account.